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What’s Driving Digital Transformation of Business: Hello – Cloud Contact Center

Digital Transformation of Business is a critical component of maintaining competitive advantage in many industries. Rapid response to customer inquires, automated responses to self-service inquires, and ability to communicate across digital channels accelerate the buyer journey, solidifies customer loyalty and can take cost out of operations.

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3 Tips to Make Your CSP, Telecom and MSP Website Unique and Compelling

Digital transformation of your business is required to keep up with competition and gain the trust of your customers and prospects. It isn’t enough to have a mobile-friendly and responsive website. Your CSP, Telecom and MSP website is your virtual business card and should tell your company story in a unique and compelling way. Here are some tips for making your website your own.

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Business Continuity Essentials

Business owners know there are a number of threats to business continuity. Next to employees, your IT systems and their data may be your most valuable assets. Your business may fall prey to Cyber attack or Data breach. Other factors, including adverse weather, fire, or interruption to utility supply, may also cause business disruption. Can your company recover from a catastrophic data loss? Use this Business Continuity Essentials guide to reduce the risk of downtime:

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Cloud Computing Defined

The demand for Cloud Services continues to climb. Recent forecasts from International Data Corporation (IDC) predict worldwide spending on public Cloud services will grow at a 19.4% compound annual growth rate (CAGR) – from nearly $70 billion in 2015 to more than $141 billion in 2019. This report cited Software as a Service (SaaS) as the leading consumption model for Cloud Services. In addition, Telecommunications is expected to be the fastest-growing vertical industry with a worldwide CAGR of 22.2% over the forecast period of 2014-2019.

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What is On-Page SEO and Why Does it Matter?

Search Engine Optimization (SEO) includes a range of activities designed to boost your rankings in search engines including Google, Bing, Alexa and more. On-Page SEO includes specific techniques to improve the quality of your content and how it appears on the Search Engine Result Page (SERP).

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Achieving Network Peace of Mind

By proactively monitoring and managing your Network infrastructure, you can avoid the hassles of downtime due to bottlenecks, security intrusions and more. By having the latest data at your fingertips, you can make the best decisions based on the current status of all the devices connected to your network. Proactively managed devices including desktops, laptops, smartphones, tablets, routers, switches and firewalls all contribute to the overall health of your network.

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Still Doing SEO Like It’s 1999?

Are you trying to figure out why old SEO tricks like Link SPAM, Geo-coded landing pages and Vanity URLs don’t work as well as they use to? Maybe you lucked out recently and found your “optimized” site top-ranked in Google for your valued keyword, but now can’t find your corporate website anywhere? Part of the mission to “make the world’s information accessible and useful” is to filter out the relevant from the irrelevant.

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Findings Link Network Security to Human Error

How secure is your network? A recent study by CompTIA links human error as the primary cause of security breaches. In fact, human error is at fault 58 percent of the time, as compared to technology error occurring 42 percent of the time. This survey of over 1500 business and technology executives points to the need to teach staff the importance of Network Security.

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The Internet of Things (IoT) You Should Care About

The Internet of Things (IoT) is a term that describes everyday objects that have network connectivity, allowing them to send, receive and act on data. One day, everything that can be connected will be connected. According to the Computing Technology Industry Association (CompTIA) the number of “things” connected to the Internet will reach 50.1 billion by 2020. As the Internet of Things makes its way into our lives, what do you need to know to take full advantage?

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