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In our current situation, the ability to work anywhere is even more important. Whether at the office, on the go–or quite commonly these days, at home–unified communications (UC) supports the ability to communicate by voice or email and send information back and forth. Read on to learn more about how this technology can help your business always be available.

According to a recent Gartner report, Unified Communications is expected to grow by $167.1 billion over the next five years, an average of 16.8% per year. This technology brings together various modes of communication–phone, text, web conferencing and email, providing a streamlined way to keep businesses connected. Employees working at home can collaborate via web conferencing, send data via email, and communicate with customers by phone. Voice Over IP (VoIP) supports this technology by providing phone connections via the Internet. Companies no longer have to rely solely on analog or private branch exchange (PBX) systems. Chat and email with customers and other employees is made easier. Applications like CRM can be integrated to expedite service, too.

The Need for Software-Defined Wide Area Networks (SD-WAN)

Unified Communications technology, enabled by the cloud, needs a fast and reliable network. Software-defined wide area networks (SD-WAN) uses multiple carrier service providers to furnish a wide area network with failover; if one part of the network experiences a bottleneck, another can pick up the traffic. Not only does SD-WAN provide a highly available network, but it can also save costs over legacy MPLS with added flexibility and a variety of carriers. Unified Communications can test the limits of your company’s  network.  With SD-WAN, your company’s wide area networks will always be available, from anywhere.

Considerations for Adopting Unified Communications

As always, unified communications depend on a reliable network. Consider evaluating your network for its bandwidth and security, making sure it can handle additional traffic and no vulnerabilities to cyber attack. Your company’s antivirus and antimalware definitions and firewall should be up to date, too. Also, check to ensure only authorized users are able to access your network.

Unified Communications and its supporting technologies can be instrumental to helping your staff work anywhere. To determine your company’s readiness, contact us today.