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Streamline Customer Service with Unified Communications

Streamline Customer Service with Unified Communications

More than ever, businesses are seeking new communications solutions. Instead of old methods, such as analog phone and private branch exchanges (PBX) and a separate computer network, companies are seeking the benefits of more streamlined, economical solutions. Read on to learn what Unified Communications–and its foundation, VoIP–can do for your business. Unified Communications Provides Greater Efficiency More and more businesses are moving into the future, using an Internet-based communications platform. According to research firm Gartner, adoption of Unified Communications (UC) is expected to grow to $167.1 billion by 2025, with an annual growth rate of 16.8%. The foundational technology, Voice Over Internet Protocol (VoIP), allows businesses to make telephone calls using a broadband Internet connection, sometimes right from the computer and sometimes with an adapter connected to their current equipment. Other modes of communication, such as chat and email, can be done over Internet connection also, eliminating the need for separate phone and computer networks. Other capabilities include going from chat to video conferencing, and integration with CRM. Employees then can be current on customer service, projects and confident of processes moving forward.  Considerations Before UC Adoption With all its benefits, Unified Communications can benefit your organization greatly. Not all solutions are equal, however, and it is wise for a company to evaluate its goals to determine what UC services will work best for them. How will this tool help streamline customer service? Which features are most important to have? How many employees does the business have? This last is a key consideration, for many vendors base their rate on the number of employees using the service per month....
Emergent Trends Expected to Change the Tech Landscape

Emergent Trends Expected to Change the Tech Landscape

The 2020s–this year and beyond–will be a time of great disruption created by emerging technology. Not only will technologies like hyper-automation, artificial intelligence and human augmentation change the way people interact with technology, it will create opportunities–and challenges–never before seen. Read on to learn more about what is developing in 2020 and beyond. 

Network Compliance is for Everyone

Network Compliance is for Everyone

With so many organizations generating data in the course of daily business, it’s more important than ever to protect it from loss or compromise. Data breaches are frequently in the news, and aside from the negative publicity, result in fines and loss of revenue for companies. Maintaining network compliance is critical for all businesses. Read on to learn how to protect your company from this costly scenario. 

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