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Be Prepared with an Incident Response Plan

Be Prepared with an Incident Response Plan

It’s said often that the matter of experiencing a cyberattack is “when,” not “if.” How can your company begin to prepare itself for something that can adversely affect it? According to CompTIA’s article, an Incident Response Plan (IRP), can help you think ahead and have a plan in place when an incident occurs. Read on to learn more about preparing and protecting your company from current and future threats.

Digital Marketing for the Customer Experience

Digital Marketing for the Customer Experience

Because of the many networks with remote workers connected to them, there is even higher demand for managed service providers to help companies manage their networks. According to a CompTIA article, there are steps an MSP, telecom agent or other business can take to be noticed, get more leads, and add to their customer base. Read on to learn more about putting your best foot forward.

Joining the Omnichannel Trend

Joining the Omnichannel Trend

Omnichannel has rapidly gained popularity as a trend, with more and more companies choosing it to manage their customer experience. According to a CompTIA article, companies that use the strongest omnichannel customer engagement strategies retain almost 90% of their customers. Those responding to the CompTIA survey indicate that they have moved to an omnichannel approach to customer engagement in the last few years. A majority of companies in the overall economy report customer experience as being even more important than the product or service sold. So, how does omnichannel change the customer experience?

Get Noticed with a Google My Business Listing

Get Noticed with a Google My Business Listing

What would your business do if there was a free, easy and practical way to be seen on Google and get more views (and business) each month? That and more is what a Google My Business listing can do for you. Read on to learn more about the value of having your own account on this important search engine.

Is Your Network Prepared for Unified Communications?

Is Your Network Prepared for Unified Communications?

Unified Communications, or UC, is an Internet-based way to bring together your company’s communications–telephony, web conferencing, email and more. With its benefits, it requires a reliable and secure network to keep your employees connected and productive. Read on to learn about Unified Communications and what you need to do to prepare.

Cybersecurity Awareness is the First Step

Cybersecurity Awareness is the First Step

Cybersecurity Awareness month is here, and is a great time to remember the importance of protecting our networks. Cybersecurity is a puzzle with many pieces; training your workers in awareness and best practices for cybersecurity is a key part of protecting your network, applications and data.. Read on to learn how to make your workers cybersmart in an age of increasing attacks.