Monthly Archives: June 2019

Consider Unified Communications for Your Business

Imagine being able to integrate business class phone systems, collaboration and virtual meetings and your contact call center all within a secure and reliable unified communications suite. This means you can work anywhere, get customer information instantly and route calls efficiently to communicate in real time all over the world. Increasingly, Unified Communications can integrate your office communications and help you help customers.

Unified Communications Adoption Continues to Grow

According to an article by Grand View Research, the market for Unified Communications is expected to grow to $167.1 billion by 2025, with a growth rate of 16.8% in upcoming years. Unified Communications, provides businesses a tightly integrated solution consisting of VoIP, along with applications such as video, web collaboration, and mobility. Three popular components of Unified Communications are Voice Over IP (VoIP) technology, web conferencing and call center technology. Voice Over IP helps businesses move from a private-branch exchange to a methodology that uses the Internet. Web conferencing allows companies to communicate with customers and employees in other parts of the world. Call center technology can speed communication through integration with CRM, to route the call to the best person to serve the customer.

Benefits of Adopting Unified Communications

Not only is UC an efficient way to integrate a business’ operations, it can help companies save money and increase revenue. Managers in the office can communicate with employees out in the field, and with voice mail that flows to email, employees in the office can get a quick answer to a question, or more information, with minimal wait time. The speed of processes can improve, helping a business gain a competitive advantage–for example, moving a loan application quickly toward approval. Also, cloud-based Unified Communications moves capital expense associated with large deployments to a subscription-based operating expense.

What to Consider when Adopting a UC Solution

When considering Unified Communications, be sure to consider the specific needs of your business and how integrated communication can help reach business goals. Also, evaluate the health of your network, whether it can support cloud-based unified communications, and what parts need upgrading or changing.

Unified Communications will become more common in the next decade. To evaluate your readiness, and get your network in shape, contact your trusted technology advisor today.

Staying Secure and Compliant After Windows End of Life (EOL)

In less than a year, support for Windows 7 will be ended, making operation systems patches and updates unavailable, according to a 2018 article. Since this will impact cybersecurity as well as compliance.  Many companies are migrating to a new operating system. A key consideration is protecting your business from data loss and compromise, and in some cases complying with stringent regulations, such as, PCI-DDS and HIPAA. What are the risks inherent in migration, and how can a business navigate the migration? Read on to learn more about handling the coming change and keeping your data safe.

Preparing for Windows 7 End of Service

With the upcoming Windows 7 end of service, operating systems patches will no longer work on your devices, possibly leaving your network and data open to cyberattack. Not only that, if compliance to regulatory standards like HIPAA is required, a company may incur fines if data is lost or exposed to cyberattack. However, with a detailed plan and preparation, the transition can be made to the new operating system. First, as already mentioned, conduct an audit of all devices still using Windows 7. Determine which mission-critical data and systems need to remain accessible during the migration. Streamlining data and applications—removing old data and obsolete applications—can help alleviate the burden of moving unneeded assets. Once the audit has been conducted and a plan developed with the help of your IT advisor, testing can begin.

Test Before Going Live

Before going live with the new operating system, testing the plan is vital, to ensure that no data is lost or corrupted during migration. Testing should help identify all potential issues before rollout, as well as identify any compromised data. Entities that need to comply with specific regulatory standards (e.g., HIPAA) can identify any holes in compliance and prevent loss of personal data. Multiple tests can help fine-tune a company’s preparation for the new software.

While new operating systems are a fact of life, testing and preparation can ease the transition. Contact your trusted technology advisor today to learn about how to successfully navigate this upcoming change.