Monthly Archives: March 2024

Trends in Cloud Computing

Cloud Computing is a commonly-used term, but the concept has been in the works for decades. In recent decades, cloud has come into its own as a powerful mode of computing used for businesses large, medium and small. Read on to learn about current and future trends in cloud computing.


A Brief History of the Cloud


CompTIA gives a brief history of the development of the cloud in an article about cloud trends. The first vision of the cloud, in the 1960s, was put forth by MIT Professor John McCarthy. Cloud computing would offer computing as a public utility, each subscriber paying only for what they use. In the next ten years, machines were linked to a host machine. Internet protocol had proved itself late in the 1970s, and by the 1980s, many more computers were connected to the Internet. By the 1990s, mobile devices became part of the landscape, and were able to access the Internet remotely. The code that helped Amazon to provide its online marketplace led to developing the model cloud. Cloud continued progressing to the point of “powering business operations in some form for nearly every organization.” 


The Present State of Cloud Computing


Cloud computing is currently experiencing widespread demand, and focusing on efficiency. Edge computing, which may have a major role in the future, is currently decreasing latency (the time it takes for data to travel from its point of energy to its destination, and back again). Organizations can expand their capabilities and retain functionality across locations; this could be vital for Unified Communications. The “anything as a service” (XaaS) model provides multiple services that businesses need to make processes efficient. Desktop as a Service is part of this, providing a virtual desktop that users can access via the Internet. The back-end infrastructure and software are handled by the cloud provider. With remote work still popular, DaaS is still in demand. Artificial intelligence is still part of the picture, automating processes and increasing personalization. Deploying multiple cloud environments, either through multi-cloud or hybrid-cloud can help keep systems running when user demand is high; a backup cloud can take on workloads from other clouds that become overwhelmed. 


Future Trends in Cloud Computing


Efficiency will continue to be a desired goal in the future. Cloud automation’s role is to eliminate the need for humans to complete rote tasks, allowing systems to run more efficiently. Automation will also help businesses tie together cloud technologies to enhance efficiency. Edge computing will cut down on the use of data centers; instead, data will be handled on peripheral devices. Cloud computing, with its vast data stores, will give quantum computing the power it needs to operate. The cloud will also support artificial intelligence (AI) giving it the vast stores of data it needs for its models. In turn, AI will help with automation of cloud services. 


Exciting developments are in the future, though they can be overwhelming. To learn how to capitalize on upcoming trends, contact your trusted technology advisor today. 

Unified Communications for Business Success

Remote work has existed for decades, but got a big push just a few years ago, with so many away from the office. And some workers are staying remote, part of companies facilitating hybrid work environments. Business telecommunications needs to be up to the task, equipping workers to collaborate and communicate to get things done. Read on to learn more about the benefits of telecommunications technology for a connected workforce.


The Growth of Business Communications


Remote work has happened for years (the term “telecommuting” was coined more than 50 years ago), and tools for connection and collaboration have grown in sophistication. In the past, telephones have operated independently of the Internet, and other tools like email and conferencing have been separate. The market for Unified Communications has grown in the last few years, and is expected to grow to about $50 billion globally by 2025. Little wonder, considering the business benefits it brings.


Benefits of Integrated Telecommunications


Integration of modes of telecommunication like Voice Over IP (VoIP) telephony, customer relations management software, and web conferencing can improve communication and collaboration while saving your company money. With Unified Communications, a package of communication tools in the cloud is available with an internet connection. The cloud service provider handles the infrastructure, freeing businesses from the capital expense of purchase and maintenance of hardware. With more workers having the capacity to work remotely, businesses can cut spending on office space (though depending on its needs, a company may choose a hybrid workplace). Ability to connect with new clients virtually can even help you break into new markets near and far. 


Enhancement of Customer Experience


WIth integration of multiple modes of communication, in-office and remote workers can easily interact with each other, to facilitate a hybrid workforce. Customer relations management software brings up customer information quickly to allow the rep to quickly and accurately handle the call, building customer loyalty. Routing voice mail messages to email means no calls are missed. Videoconferencing can help workers collaborate on projects and share files to complete important work quickly.


Considerations for Unified Communications


If your company is still in the process of adopting UC, a network audit to find bottlenecks or weak spots is helpful in determining your network’s readiness. With vast amounts of data transmitted, your network needs to have enough bandwidth to handle the traffic. On top of that, data needs to remain safe from loss or compromise. 


Unified Communications is a powerful tool for companies with remote workers or a hybrid work environment. For assistance with your telecommunications strategy, contact your trusted technology advisor today.